Shipping & Returns
Shipping Policy
Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates:
- Standard Shipping (5-7 business days): Calculated at checkout
- Express Shipping (2-3 business days): Calculated at checkout
Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email with your tracking number once your order has shipped.
Returns & Exchanges
Return Policy: We accept returns within 30 days of delivery for unused hair products in their original packaging.
Non-Returnable Items:
- Digital products (e-books and guides)
- Hair products that have been opened, used, or altered
- Custom-colored or custom-cut items
How to Initiate a Return: Contact us at your email address with your order number and reason for return. We'll provide you with return instructions.
Refunds: Once we receive and inspect your return, we'll process your refund to your original payment method within 5-10 business days.
Exchanges: If you need a different product, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We'll arrange for a replacement or full refund.
Questions?
If you have any questions about shipping or returns, please contact us.